Terms of Service

1. What the service is

ContactFinder is a B2B contact-finding platform: you provide leads such as a company or a person's name, and we search, verify, and deliver business contact details (email, phone, WhatsApp registration status, and so on) from public sources and third-party data partners. We also offer supporting features such as bulk search, finding decision-makers by company, list management, export, and an API.

2. Accounts

• Accounts are activated manually by us or created by your organization's administrator; please provide a valid, working contact email;
• An account and its sub-accounts may be used only by you or by members of your organization; keep your password safe. Sharing an account with a third party outside your organization is a violation;
• Activity under your account is treated as your own; if you notice anything unusual, contact us immediately.

3. Credits and billing

• Only charged when found: a valid email costs 1 credit and a valid mobile number costs 3 credits (deeper search modes are charged as marked on the search page); nothing is charged when no result is found;
• No credits are charged in the following cases: repeating the same person within 90 days; a person a colleague in your organization has already looked up; or a result we find but then discard as an invalid number, outdated, or mismatched;
• Search, WhatsApp verification, and AI chat do not themselves consume credits, but are subject to reasonable daily usage limits to prevent abuse;
• The specific prices and validity periods of credits and plans are as shown on the in-app credits page and in your order confirmation; credits are non-transferable, cannot be redeemed for cash, and may not be resold.

4. Activation, renewal, and changes

• We remind you within the product before a subscription expires; the rules for when renewals, upgrades, and downgrades take effect are as described within the product (upgrades take effect in the current period, downgrades in the next);
• If prices change, the change applies only to new orders placed afterward and does not affect a period you have already paid for.

5. Refunds

• Credit packs and subscription fees are, as a rule, non-refundable;
• Always refunded: duplicate charges. May be refunded: an accidental purchase or accidental renewal on which no credits have been used, if you contact us within 14 days;
• A single incorrect record (an invalid number, the wrong person, and so on) goes through the error-report channel: if the report is confirmed, that record is not charged and the credits are returned — which is faster than a refund.

6. Acceptable use

• Sending spam, making harassing phone calls, or stalking or intimidating anyone;
• Marketing that violates the applicable laws of your target market (including but not limited to the EU GDPR, the US CAN-SPAM Act, and Canada's CASL, on commercial email and calls);
• Reselling, renting, distributing, or transferring accounts, sub-accounts, credits, or API keys, or granting search or data-access rights to any third party outside the registered entity; organization sub-accounts may be used only by that organization's employees and may not be issued externally or sold in any disguised form;
• Reselling, publicly publishing, or providing the retrieved data to third parties outside your organization, or using it to build a competing database;
• Using the data to make eligibility decisions about individuals, such as for credit, employment, or tenancy;
• Scraping or bulk-harvesting platform content, reverse-engineering the service, calling it with scripts or automated tools beyond normal human usage frequency, or circumventing billing and limits by abnormal means;
• Attacking, scanning, penetrating, injecting, or launching denial-of-service (DoS / DDoS) attacks, or otherwise attempting by any technical means to damage or undermine the security and stability of the service;
• Bypassing, cracking, or interfering with credit, rate-limiting, authentication, or fraud-control mechanisms; misusing someone else's account; or registering in bulk or under false identities to farm free credits;
• Any unlawful purpose.

What happens if you violate these terms: on discovery, we may immediately restrict features, suspend, or ban the account (including all of an organization's sub-accounts in the case of an organization violation), freeze or void unused credits, and retain any fees already paid. In serious cases (such as reselling accounts or credits, attacking or damaging the system, or farming free credits in bulk), we will terminate the service directly, without prior notice. You are liable for any loss caused to us or to third parties by your violation, and we reserve the right to pursue legal liability and damages.

7. Your compliance obligations

How you use the contact details you obtain through this service is your decision and your responsibility: please ensure that your email, phone, and WhatsApp outreach complies with the legal requirements of both your own location and your target market (for example, offering an opt-out and identifying yourself). You are solely responsible for any third-party complaint or claim arising from the way you use the data.

8. Data accuracy and disclaimer

Platform data is aggregated from public sources and third-party data partners. We update and verify it continuously, but we cannot control the accuracy of the original sources. The data is provided "as is". We do not warrant that any contact detail is accurate, complete, or current, nor that an email will be delivered or a call will connect. The data is for business reference only, and any business decisions you make based on it, and their consequences, are your own responsibility. We likewise do not warrant that the service will be uninterrupted or error-free — we do our best, but no internet service can be absolute.

9. Intellectual property

The rights in the platform's software, interface, documentation, and the database as a whole belong to us. This does not restrict your use of search results, within the scope of your license, to run your own business (such as importing them into your CRM or contacting prospects).

10. Suspension and termination

• You may deactivate your account at any time; if you need to export your data, please do so before deactivating;
• If you violate these Terms (especially Section 6), we may suspend or terminate the service; for minor cases we will warn you first;
• If we decide to discontinue the service, we will give 30 days' notice and keep a reasonable export window open for you.

11. Limitation of liability

To the maximum extent permitted by law, our total liability to you is limited to the total fees you actually paid over the preceding 12 months; we are not liable for indirect losses (such as lost profits or lost goodwill).

12. Changes to the Terms, governing law, and how to contact us

• When we update the Terms, we will revise this page and update the date at the top, and announce significant changes within the product; continued use after a change constitutes acceptance;
• These Terms are governed by the laws of the People's Republic of China; the parties should first seek to resolve any dispute through friendly negotiation;
• Contact us: [email protected], or on WeChat at fang181235.